IX Web Hosting Review

IX Web Hosting is a subsidiary of the Ecommerce Corporation. IX Web Hosting was established in 1999. Interestingly IX is one of the few web hosting companies that owns and operates its own data center, located in Hopkinsville, KY. At the time of our review, IX had over 37,000 worldwide customers, located on over 750 servers.

We would like point out two unique benefits that IX Web Hosting provides to its customers: 1) a one-hour support response guarantee: if technical support does not contact you within one of posting your trouble ticket, they will credit part of your hosting charges back, and 2) IX guarantees that your pricing will not be increased.

Reliability

IX Web Hosting will only place up to 100 web sites on an individual server. Consider that most hosts will host many times that on any given server. What this means to you is that your site is much less likely to be affected by problems of another site when you host with IX. There have been no complaints about IX servers.

Pricing

IX has several hosting plans to offer, all at very reasonable prices. Note that they offer both Windows and Linux based hosting packages. The economy plan is very good at $4.95 per month for 2500 MB of storage and 100 GB of data transfer. This is great if you only have one website. A step up offers 5000 MB of storage and 300 GB of transfer for $6.99 per month, another great deal.

IX also offers hosting plans to companies that require large amounts of storage or multiple domains. Some of their plans include unlimited storage. IX Web Hosting offers a 100% "no questions asked" money back guarantee.

Account Management Features

IX users get a custom-designed control panel based on H-Sphere. The system provides real-time hosting account management. We found that this system is not quite as flexible and integrated as Cpanel (used by other web hosts), however it has received good feedback from clients.

Customer Support Comments

Feedback has been great regarding IX Web Hosting customer support (available by telephone 24/7). Their 1-hour support guarantee is unmatched. The policy states that if they don't respond to your trouble ticket within an hour, you will receive credit to your account. A 99.9% uptime guarantee, backed by a zero-risk 100% anytime "no questions asked" money-back guarantee ensures you no hassle web hosting. If you opt to discontinue service, they will refund you 100% of your current month's fees plus any pro-rated fees remaining.

IX Web Hosting Plans

Linux/UNIX Hosting Plan:
Economy: 2500MB/100GB for $4.95/mo (1 domain)
Savers: 5000MB/300GB for $6.99/mo (2 domains)
Value: 10,000MB/500GB for $12.99/mo (4 domains)
Gold: unlimited MB/500GB for $19.99/mo (8 domains)
Platinum: unlimited MB/500GB for $29.99/mo (16 domains)
Titanium: unlimited MB/100GB for $59.99/mo (40 domains)

Windows Hosting Plan:
Starter: 10,000MB/500GB for $24.99/mo (8 domains)
Professional: unlimited MB/750GB for $44.99/mo (20 domains)
Enterprise: unlimited MB/1000GB for $64.99/mo (40 domains)

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